- Serve as the primary point of contact for customer inquiries, requests, and concerns via various channels including phone, email, and chat.
- Provide accurate and timely information to customers regarding our products, services, policies, and procedures.
- Address customer issues and concerns with empathy, professionalism, and efficiency, striving for first-contact resolution whenever possible.
- Escalate complex or unresolved issues to the appropriate teams or departments for further investigation and resolution.
- Proactively follow up with customers to ensure their satisfaction and to gather feedback on their experiences.
- Maintain comprehensive records of customer interactions and transactions in the company's CRM system.
- Collaborate closely with other departments such as sales, marketing, and operations to ensure a seamless customer experience.
- Stay updated on product offerings, promotions, and industry trends to better assist customers and enhance their experience.
Bachelor's degree in business administration, hospitality, or a related field.Proven experience in customer service or a similar role, preferably in the real estate or hospitality industry.Excellent communication skills, both verbal and written, with a strong command of the English language. Knowledge of Arabic is a plus.Strong problem-solving abilities and a customer-focused mindset.Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.Flexibility to work non-traditional hours as needed, including evenings and weekends.