Effective Communication: Ability to communicate clearly and effectively via email and online meeting with customers to understand their needs and address their complaints appropriately.
Writing Skills: Ability to write clear and logical email messages that explain solutions and procedures in a understandable manner for customers.
Analysis and Problem-solving: Ability to comprehensively analyze complaints to understand underlying issues and provide proactive, effective solutions.
Patience and Customer Service: Ability to deal with customers with kindness and respect even in cases where complaints are complex or require lengthy resolution.
Product or Service Knowledge: Deep understanding of the products or services provided by the company to offer specialized and effective customer support.
Collaboration and Teamwork: Ability to work within a team to share knowledge and exchange experiences to improve the customer support process.
Time Management: Ability to effectively manage time to handle a large number of email messages and complaints without compromising on service quality.
Good Communication Skills.Good understanding of computer systems, mobile devices and other tech products.Excellent command of English.Bachelor's degree.Problem-solving skills.Time Management.Clear military status.Logical thinker.