Trilingual Customer Support representative

Techmahindra - مصر - القاهرة

Proficient in English as well as two additional languages, such as German, French, Dutch, polish, Italian OR Portuguese
Handles client concerns; inbound and outbound voice, email, chat and social media
Assist customers with their inquiries, request or orders by properly, completely and accurately entering data in the support tools and or client
Delivers excellent customer experience
Responsible for maintaining a high level of professionalism with clients and for working to establish a positive rapport with every caller
Impact the company’s bottom line by problem solving and increasing customer loyalty and satisfaction/experience
Ensures high quality output is maintained throughout the call and in each call
Ensures that all steps dictated in the support process are adhered to
Takes responsibilities and has a good sense of accountability
Other tasks and deliverables may come up depending on the business needs
Good grasp and understanding of customer engagement
Excellent English communication skills; has good grasp of the language and can handle complex subjects and detailed conversation
Ability to communicate effectively and appropriately in demanding situations and understanding implicit meanings in them
Ability to function and adapt in a rapidly changing and evolving work environment
Ability to work independently and multitask
Ability to handle and deescalate irate customers

Should be at least 18 years of age
At least finished High School
At least 1 year of customer service experience in any industry is preferred but not required
Computer literate with a minimum typing skill of 45 wpm with 90% accuracy
Excellent English communication skills
Willing to work on 24/7 shifting schedule, rest days, holidays, weekends and extended hours

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تاريخ النشر: ٢٧ مايو ٢٠٢٤

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