3Sixty, a leading digital dental solutions provider, is looking for a Head of Total Quality Management The 3Sixty head of total quality management  is responsible for

Business Process Management (BPM):

• Establishes and monitors a framework for process documentation and implementation across the company.
• Designs, analyzes, and improves business processes.
• Creates reports for management approval before process changes.
• Maintains and monitors process documentation.

Digital Transformation:

• Automates or semi-automates the customer-facing processes using existing company tools.
• Analyzes existing processes for improvement and automation.
• Selects the most suitable automation tools for each process.
• Monitors and reports on the performance of automated processes and employees.

Quality Assurance (QA):

• Sets and monitors the implementation of QA guidelines and training programs.
• Develops audit assessment plans for each department.
• Manages QA staff and budgets.
• Establishes KPIs to measure departmental performance.

Other Responsibilities:

• Manages the end-to-end cycle of complaints and incidents.
• Oversees risk management activities.
• Provides leadership and management for departmental staff, including goal setting, hiring, training, and performance evaluation.