Technical Support Agent (Call Center)

مصر - Egypt
  • Receive customer calls to provide step-by-step guidelines for the resolution of a technical issue.
  • Actively listen to customers to understand their issues or concerns.
  • Interview clients to gather information useful in providing recommendations and solutions to a technical problem & Install, configure, and troubleshoot computer systems, servers, and network issues.
  • Ask customers targeted questions to quickly understand the root of the problem
  • Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.
  • Properly escalate unresolved issues to appropriate internal teams
  • Provide prompt and accurate feedback to customers
  • Ensure all issues are properly logged
  • Prioritize and manage several open issues at one time
  • Follow up with Customer to ensure the system is fully functional after troubleshooting
  • Prepare accurate and timely reports
  • Document technical knowledge in the form of notes and manuals
  • Understand very well our systems and be updated with changes done in system frequently.

Work From HomeRotating 8 Hour Shift Schedule 24/7Prepare accurate and timely reportsExperience using remote support toolsProven work experience as a Technical Support services.Excellent understanding of computer systems, mobile devices and other technology toolsExcellent problem-solving and Communication skillsAbility to provide step-by-step technical help, both written and verbalExcellent knowledge in customer experienceOwn Laptop
تاريخ النشر: ٢٣ مايو ٢٠٢٤
الناشر: Wuzzuf .com
تاريخ النشر: ٢٣ مايو ٢٠٢٤
الناشر: Wuzzuf .com