Application Support Manager

مصر - القاهرة
  • Manage a team including tasks such as recruiting, hiring, training, and coaching
  • Maintain KPI’s and develop regular reports to measure and improve team effectiveness
  • Assist in improving customer satisfaction by providing a wide range of support for customers
  • Serve as an escalation point for technical customer issues
  • Build processes to keep customers informed of how and when issues are resolved
  • Maintain a high level of customer satisfaction in all customer-facing projects and tickets
  • Maintain rapport with customers through candid dialogue and continuous improvement
  • Perform technical training for customers and internal staff as needed
  • Solicit feedback from customers on the performance of the customer care department
  • Track the progress of projects and tickets with detailed notes in the ticketing System)
  • Work with software engineering and development on system issues
  • Ensure successful delivery and installation of new software releases

4 + years of work experience in managing a customer service or support team that supports complex software suites in on-premise and hosted/cloud environmentsTechnical Support experience in enterprise applications and relational databasesExperience with case management software and processesExperience communicating with and managing customers at various levels of technical and non-technical depthExperience in ERP and CRM Applications Skilled at collaborating across departments to resolve customer issuesA working knowledge of the Agile / Scrum software development methodologyExcellent communication and presentation skills (written and verbal)Bachelor’s degree in Computer science, preferably information technology-relatedAsset management domain knowledge and/or experience working with state and local governmentsLeadership skills.Soft skills.English and Arabic Fluent .
تاريخ النشر: ٢٣ مايو ٢٠٢٤
الناشر: Wuzzuf .com
تاريخ النشر: ٢٣ مايو ٢٠٢٤
الناشر: Wuzzuf .com