Resolve customer and partner technical support issues through phone, web meetings, email, and  other channels
Help team members resolve support tickets and troubleshoot by acting as a point of escalation for  difficult/advanced technical support issues.
Assist colleagues in knowledge and skills development in relation to the PACS\RIS field.
Provide a structured, informative, and enjoyable support experience with timely and clear      communication
Develop strong relationships with clients, partners, and co-workers.
Interact productively with salespeople and the development team.
Be able to listen to customers and partners and understand their goals.
Be able to articulate technical information in a manner that is suited to the customer or partner who has requested assistance.
Provide first and second-level telephone Technical Support wherever required.
Be available for after-hours telephone support.
Ensure all calls are closed within SLA.
Update the database with call status and information and ensure all parties are informed.
Provide support, guidance, and assistance to Junior Technical Support Engineers.
Ensure that all anti-static precautions are followed.
Ensure all procedures are implemented.
Provide reports where required.
Ability to maintain excellent customer service rapport.
Any other duties which may from time to time be requested by Technical Support Manager or Management.