- Leading and coaching high-performing operations’ team, fostering a culture of innovation, collaboration, and accountability.
- Develop and implement strategic initiatives to enhance operational efficiency, streamline workflows, and enhance service delivery.
- Monitor key performance indicators (KPIs) and operational metrics to track performance and identify areas for optimization.
- Participate in initiatives to optimize customer interaction channels, enhance self-service options, and implement innovative solutions to improve customer engagement.
- Build and maintain strong relationships with key and strategic accounts, serving as a trusted advisor and advocate for their needs and priorities.
- Collaborate with sales, marketing, and product development teams to gather customer feedback, identify opportunities for product enhancements, and drive customer success initiatives.
- Provide leadership and guidance to team members, setting clear expectations and goals for performance and professional development.
Bachelor’s degree in business administration, or related field. 3+ years of experience in operations management in a tech-based company, preferably in the health-tech sector.Demonstrated leadership abilities with a track record of successfully leading and motivating teams to achieve goals. Hands-on customer support and account management experience. Strong analytical and problem-solving abilities, able to identify opportunities for process improvement and drive operational efficiencies.Excellent communication, leadership, and interpersonal skills, with the ability to build and maintain relationships with internal and external stakeholders.