Our company is a dynamic and rapidly growing company dedicated to delivering excellence in the logistics service industry. We are seeking highly motivated and detail-oriented professionals to join our team as an Operations Coordinator in our Dispatch Department. This role is critical to our operations, ensuring efficient and timely coordination of resources to meet the needs of our clients.

Position Overview:

As a Dispatch Coordinator, you will be responsible for managing the day-to-day logistics of our operations. This includes coordinating the deployment of personnel, vehicles, and equipment to various job sites, optimizing routes, and maintaining effective communication with field teams. The successful candidate will possess a combination of dispatching skills and operational management expertise.

THIS IS A FULLY REMOTE POSITION!

Key Responsibilities:

• Efficiently dispatch personnel and resources to meet customer demands and operational requirements.
• Optimize routes to minimize travel time and fuel costs while maximizing productivity.
• Monitor field activities and provide real-time support to ensure smooth operations.
• Collaborate with operational managers to develop and implement strategies for continuous improvement.
• Track and report key performance indicators related to dispatch operations.
• Maintaining accurate records of all service calls, dispatch details, and customer information in a computerized system or logbook.
• Provide excellent customer service by addressing customer inquiries, concerns, and complaints professionally and empathetically.

All Dispatching Training Will Be Provided By Us!Please DO NOT apply if you are not fluent in English! Qualifications:College degree required. 3-5 years of experience in customer experience or dispatch is desired. All training will be provided to new hires. Successful candidates will demonstrate strong organizational skills, acute attention to detail, and the ability to work well within a team. Position requires strong personality traits, to allow highly persuasive, professional, and savvy customer service, while ensuring all necessary details regarding a diverse customer base are met perfectly by our service team. Strong conflict resolution skills; candidate must be able to identify challenges that need to be met and overcome, diplomatically and effectively.MUST speak excellent englishProven customer service experienceStrong ability to multitaskVery good knowledge of technology and use of productivity appsMS Office Excel, Word, Power PointFast typing with experience in data entryOutstanding organizational and multitasking abilitiesActive listener with excellent communication skillsSound judgement and critical thinkingAbility to thrive in a high-pressure environment and adapt to changing circumstances. Additional Skills and Qualifications :Leadership experience in an operational setting.Strategic thinking and problem-solving skills.Proven ability to develop and implement process improvements.Knowledge of budgeting and cost management.Experience with performance metrics and data analysis.Strong decision-making capabilities and the ability to make sound judgments under pressure.