- Build a comprehensive database of customers and vendors classified by strategic importance and potential.
- Select key customers and vendors which will be handled by the department and presents it to Service Delivery Director for alignment and approval.
- Identify customers’ needs, develop customer focused programs, and achieve customer needs through developing a personalized relationship. Presents customer satisfaction survey results to the management team twice a year.
- Handle customers complains and coordinates with involved stakeholders to get the problem resolved.
- Follow up with the customer to ensure the success of the operation.
- Document the case and share it with the Knowledge management Database.
- Attend customers, and vendor related events and conferences, builds rapport with existing customers and vendors and develops a relationship with potential ones.
- Review and update Account Management Guidelines on a yearly basis and present it to the management team for approval.
Managerial responsibilities:
- Prepare different kinds of reports that shows tasks / projects’ progress.
- Coach, support, and advise subordinates, furthermore, appraises their performance.
- Cascade departmental objectives and turn it into operational tasks.
Education :Bachelor’s degree in accounting, Commerce, Business Administration, or any relevant degree.Postgraduate studies / International certificate in Sales / Marketing.Experience:Minimum 10 years of relevant experience.