Job description:
- Registration of software, including accurate verification of client data through Salesforce CRM and supporting documents
- Remote Installation of software using ConnectWise, standalone installations as well as networked offices
- Troubleshoot client issues, including software, hardware, and network-related inquiries
- Use the company's online knowledge base to resolve client issues before escalating to management.
- Maintains Salesforce CRM database by entering notes in clients' files on every call and proper use of cases
- Maintains client confidence and protects operations by keeping information confidential.
- Ability to work extended hours during tax season, December, January, February, and March, along with reduced hours during off-season, June, July, and August
- Exhibits proficiency in English and the ability to provide excellent customer service to clients through phone and email.
- Introducing our four software to Sigma's new leads during the offseason.
Working Hours and Days-off:
- January and February: 12 hours per day with no days off.
- March: 10 hours per day with one day off.
- April 8 hours per day with one day off
- May 6 hours per day with two days off.
- June, July, and August are only 4 hours per day with two days off.
- September 6 hours per day with two days off.
- October 8 hours per day with two days off.
- November 9 hours per day with two days off
- December 10 hours per day with two days off.
Job Requirements
- Fluent in English is a ! MUST! ( Native or Native-like ONLY )
- Collage Graduate
- Multi-tasker
- Flexible with the working hours
- Good communication skills