We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity. Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. We connect. We inspire.

Role purpose

The purpose of this role is to coordinate the effective, secure and compliant delivery of exams and related operational activities across a country or location. The role ensures end-to-end readiness for test-day and post-test operations, including venue coordination, equipment readiness, materials handling and test-day staff management, in line with global quality, security, compliance and Standard Operating Procedures (SOPs). It oversees the selection, contracting and coordination of internal and external venues and equipment, ensuring delivery resources are available, cost-effective and compliant with British Council and awarding body standards. The role sits within the Operational Delivery function of E&E Operations and coordinates venue and equipment planning, contracting and compliance to safeguard exam security and integrity. It works closely with country operations teams and relevant stakeholders to ensure efficient and consistent delivery, while driving continuous improvement in logistics, operational efficiency and customer experience. The role also supports capability building across country operations teams, promoting consistent application of operational standards and best practice.

Role Accountabilities

Service Delivery & Operational Excellence:

• Coordinate all operational aspects of test-day and post-test delivery, ensuring compliance with global Standard Operating Procedures (SOPs), security standards, and operational readiness requirements.
• Oversee the sourcing, contracting, performance management, and compliance of internal and external venues and third-party delivery partners to ensure value for money.
• Coordinate the procurement, maintenance, and readiness of test-day equipment and materials, including laptops, hand scanners, signage, and storage facilities, while ensuring the secure handling, tracking, and transportation of confidential materials.
• Lead operational readiness checks, venue audits, and test-day risk assessments, support the management of test-day rosters to ensure operational coverage, participate in delivery as required, act as the primary operational contact for venues, test-day staff, and delivery partners, and manage issue escalation, incident response, and stakeholder communications.

Risk, Compliance & Stakeholder Management:

• Ensure full adherence to security, integrity, and regulatory requirements for exam delivery by conducting or supporting venue compliance audits, incident investigations, and maintaining accurate audit trails and operational documentation.
• Collaborate with the Governance and Compliance team to support operational assurance and compliance activities.
• Coordinate operational communications with candidates, partners, and internal stakeholders, ensuring customer feedback and test-day observations are captured, reviewed, and acted upon.
• Work closely with venue owners, third-party delivery partners, and suppliers to resolve performance, compliance, and service-related issues while maintaining high standards of customer experience.

Financial Management, Leadership & Capability Building:

• Oversee venue and supplier contracting, including purchase orders, payments, and cost tracking, ensuring the efficient and compliant use of venues, materials, and staff resources.
• Manage Delivery Network Assistants, venue staff, and temporary test-day teams where applicable, supporting their training and development in compliance, operational procedures, and risk management.
• Foster a culture of accountability, security, continuous improvement, and consistent operational excellence across delivery teams.

Qualification and Experience Essentials

• Degree or equivalent experience.
• Experience coordinating secure, regulated service delivery (e.g. exams, logistics, events).
• Proven ability to manage venues, equipment, and logistics to strict security and quality standards.
• Experience supervising staff or contractors.

Desirables

• Lean Six Sigma qualification.
• Experience working with awarding bodies or educational assessment services.
• Good understanding of compliance, confidentiality, and audit requirements

Important information

• British Council Pay band: 4
• Contract type: FTC
• Location: Egypt
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Desired Candidate Profile

Qualification and Experience Essentials

• Degree or equivalent experience.
• Experience coordinating secure, regulated service delivery (e.g. exams, logistics, events).
• Proven ability to manage venues, equipment, and logistics to strict security and quality standards.
• Experience supervising staff or contractors.

Desirables

• Lean Six Sigma qualification.
• Experience working with awarding bodies or educational assessment services.
• Good understanding of compliance, confidentiality, and audit requirements