Company Description Hyatt Regency Cairo West is located in the exclusive Pyramids Heights Business Park, elevated on a mountain with views of the city and the Great Pyramids of Giza. The hotel is conveniently positioned near major landmarks, including the Grand Egyptian Museum, Sphinx Airport, and the Giza Pyramids, making it ideal for both business and leisure travelers. With 250 guest rooms and suites, the property offers a modern and comfortable stay experience. Guests have access to a range of amenities including a pool, Pure Spa, Stay Fit Gym, Camp Hyatt, and six diverse dining options, creating a dynamic hospitality environment for team members and visitors alike.
Role Description The Information Technology Supervisor is a full-time, on-site role based at Hyatt Regency Cairo West in Giza. This role oversees the hotel’s IT infrastructure, including networks, servers, hardware, software, and systems used across guest services and hotel operations. The supervisor leads the IT team in providing daily technical support to staff, ensuring timely troubleshooting and resolution of system issues and service requests. Responsibilities include monitoring system performance and security, coordinating preventive maintenance and upgrades, maintaining documentation, and ensuring compliance with Hyatt standards and local regulations. The role also collaborates with other departments and external vendors to support technology projects, improve operational efficiency, and enhance guest and colleague digital experiences.
Qualifications

• Candidates should possess strong Information Technology knowledge, including hotel systems, networks, and hardware/software administration.
• Candidates should possess solid Technical Support and Troubleshooting skills to diagnose, prioritize, and resolve IT issues efficiently.
• Candidates should possess Team Leadership and Team Management capabilities to supervise IT staff, allocate tasks, and foster a collaborative work environment.
• Candidates should possess effective communication, stakeholder management, and vendor coordination skills to work with multiple departments and external partners.
• Candidates should possess experience in IT security practices, data protection, and system monitoring within a hospitality or service-oriented environment.
• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent professional experience.
• Experience in hotel or hospitality IT systems (PMS, POS, guest Wi-Fi, conferencing solutions) is highly beneficial.
• Ability to work on-site in Giza, manage multiple priorities, and respond to incidents outside standard hours when needed.
• Relevant professional certifications (e.g., Microsoft, Cisco, ITIL) are an advantage.