Job Responsibilities – Field Sales Representative

Market Coverage and Customer Development

• Visit sanitary ware shops, showrooms, and distributors according to the assigned territory and daily visit plan.

• Identify new customers and maintain accurate records for existing customers.

• Present the company’s products and brands, including specifications, approved prices, and promotions.

• Understand customer needs and work to increase sales volume and product range.

• Report competitor prices, new products, and market feedback to the Sales Manager.

Orders and Sales

• Receive customer orders and verify items, quantities, and prices before submission.

• Coordinate with the warehouse and delivery team to follow up on order preparation and delivery.

• Follow up on incomplete orders, returns, and customer complaints until they are resolved.

• Follow approved price lists, discounts, promotions, and sales policies. Obtain approval before offering any exceptions.

Credit and Collections

• Check customer balances, credit limits, and overdue amounts before accepting new orders.

• Follow up on invoice, installment, and cheque due dates in coordination with the Accounts Receivable Accountant.

• Collect assigned payments and submit cash, cheques, and supporting documents in accordance with company procedures. Issue an official receipt for every collection.

• Report overdue accounts, payment difficulties, and bounced cheques promptly.

• Obtain management approval before changing payment terms or extending credit.

Reporting and Performance

• Record customer visits, outcomes, orders, and sales opportunities daily.

• Submit regular reports on sales, collections, new customers, inactive customers, and reasons for lost sales.

• Work toward assigned sales, collection, and territory coverage targets.

• Maintain professional relationships with customers and comply with company policies and visit schedules.

Requirements