Company Description Gourmet Egypt is a premium food retailer that has been serving passionate food enthusiasts since 2006, evolving from a small portfolio of imported ingredients for five-star hotels into a leading destination for high-quality food products. The company now offers a wide “Handcrafted by Gourmet” range, produced in its own facilities using carefully selected local and imported ingredients and recipes developed by in-house culinary talent and renowned chefs. Gourmet Egypt also operates a state-of-the-art e-commerce platform, including a webstore, mobile app, and shopable recipes, to provide customers with convenient access to its products. With a strong focus on community, customer care, and a love of good food, Gourmet Egypt encourages people to become adventurous foodies and values team members who share this passion.
Role Description This is a full-time, on-site call center role based in Zamalek, Cairo, designed for students and recent graduates with A2+ English proficiency who are looking to start a career in customer support. The role involves answering inbound customer calls, responding to inquiries about products, orders, and delivery, and providing accurate information in a friendly and professional manner. Team members will handle customer complaints, follow established procedures to resolve issues, and escalate complex cases when needed. Daily responsibilities include using call center systems and basic computer applications, documenting interactions, and collaborating with colleagues to ensure consistent, high-quality customer service that reflects Gourmet Egypt’s values.
Qualifications
Strong customer-facing abilities, including Customer Support and Customer Service skills. Effective Communication skills, with A2+ English proficiency and clear, respectful phone etiquette. Interest or foundational knowledge in Contact Centers, including call handling and ticketing processes. Basic Computer Literacy, with the ability to use call center software, email, and data entry tools. Currently a student or a recent graduate; previous customer-facing experience is an advantage but not required. Ability to work on-site in Zamalek, Cairo, in rotating shifts, including weekends or evenings if needed. Demonstrated teamwork, reliability, and a positive attitude toward learning and professional growth. Passion for food and enthusiasm for supporting customers in discovering Gourmet Egypt products.