• Handle all incoming customer inquiries  in-person regarding real estate properties.

• Provide detailed information on available units, prices, payment plans, and project features.

• Coordinate property viewings and site visits for potential clients.

• Maintain updated knowledge of all real estate projects and availability.

• Resolve customer complaints or issues promptly and professionally.

• Maintain and update customer records in CRM systems.

• Assist in the sales process by following up on leads and supporting sales agents when needed.

• Prepare and send necessary documentation such as quotations, booking forms, and contracts.

• Work closely with sales, marketing, and after-sales teams to ensure a seamless customer journey.

• Support the administration of reservations, down payments, and related follow-up processes.

• Provide feedback from customers to relevant departments to improve service quality.

Requirements

• Bachelor’s degree in Business Administration, Marketing, or related field.

• 2+ years of experience in a customer service or sales support role in the real estate industry.

• Excellent communication and interpersonal skills.

• Strong organizational and multitasking abilities.

• Proficiency in Microsoft Office (Excel, Word, Outlook).

• Experience using CRM systems is an advantage.

• Fluency in Arabic is required; English is a plus.

• Professional appearance and demeanor.