???????????? ???????????????????????????????????? – ???????????? ????????????????????????????????????????????
????????????????????????????????: Alexandria, Egypt???????????????? ????????????????: On-site???????????????????????????? ????????????????????: 8:45 AM – 5:00 PM (6 days a week)
???????????? ????????????????????????????????
We are looking for a ???????????? ???????????????????????????????????? to manage the complete customer order journey from the moment products are ready after production until the customer successfully receives the order.
The role is responsible for coordinating between production, warehouse, Shopify, shipping partners, and customers to ensure every order is processed accurately, followed up properly, and delivered on time.
???????????? ????????????????????????????????????????????????????????????????
????. ???????????????????? ???????????????????????????????????????? & ????????????????????????????
• Manage and monitor all customer orders through Shopify.• Review orders daily and ensure all order information is accurate.• Coordinate order preparation after production is completed.• Make sure the correct products, sizes, colors, and quantities are prepared for each order.• Update order statuses accurately and on time.• Follow up on pending, delayed, cancelled, returned, and exchanged orders.• Ensure no order is missed or left without proper follow-up.
????. ????????????????????????????????????????-????????-???????????????????????????????? ????????????????????????????????????????????????
• Follow the order process from production completion → stock availability → order preparation → shipping → customer delivery.• Coordinate with the production and warehouse teams to ensure products are available and ready for dispatch.• Identify shortages, production delays, damaged items, or incorrect products before shipment.• Ensure orders are packed correctly according to company standards.• Maintain accurate records of orders and their current status.
????. ???????????????????????????????? & ???????????????????????????????? ????????????????????????????????????????
• Coordinate with the shipping/courier company regarding all outgoing orders.• Track shipments until they are successfully delivered.• Follow up immediately on delayed, failed, returned, or undelivered shipments.• Contact customers when required to confirm delivery information or resolve delivery issues.• Monitor delivery performance and report recurring shipping problems.• Ensure orders are not unnecessarily delayed between preparation and shipment.
????. ???????????????????????????????? ???????????????????????????? & ????????????
• Handle customer inquiries related to orders, delivery, exchanges, returns, and product issues.• Follow up with customers when additional information is required to complete an order.• Handle customer complaints professionally and efficiently.• Coordinate exchanges and returns from the initial customer request until the replacement/refund process is completed.• Maintain accurate customer information and communication history.• Ensure every customer receives clear and professional communication.
????. ???????????????????????????? & ????????????????????????????????????
• Manage the complete return and exchange process.• Coordinate returned products with the warehouse team.• Verify returned items and ensure the correct action is taken.• Arrange replacement shipments when applicable.• Update Shopify and internal records after each completed return or exchange.• Monitor repeated return/exchange issues and report them to management.
????. ???????????????????? ???????????????????????????????????????? & ????????????????????????????????????
• Monitor all open and pending orders on a daily basis.• Prepare daily reports covering:• Pending orders• Shipped orders• Delivered orders• Failed deliveries• Returns• Exchanges• Customer complaints• Delayed orders• Highlight any operational issue that requires management attention.• Maintain accurate CRM and order records at all times.
???????????????????????????????????? ????????????????????????????????????????????????
• Strong experience with Shopify and e-commerce order management.• Strong communication and customer service skills.• Excellent follow-up and organizational skills.• High attention to detail.• Ability to manage multiple orders and issues simultaneously.• Ability to coordinate effectively with production, warehouse, shipping, and customer service teams.• Good problem-solving skills.• Ability to work under pressure and meet daily deadlines.• Good computer skills and proficiency in Excel/Google Sheets.• Previous experience in CRM, e-commerce, customer service, or order management is preferred.
???????????????? ????????????????????????????????????
The main objective of this position is to ensure that ???????????????????? ???????????????????? ???????????????????? ???????????????????????????????? ???????????????? ???????????????????????????????????????? ???????????????????????????????????????? ???????? ???????????????????????????????????????? ???????????????????????????????? ????????????????????????????????, with accurate Shopify management, proper internal coordination, continuous shipment tracking, and professional customer communication.
The CRM Executive is responsible for making sure ???????? ???????????????????? ???????? ????????????????????????????????????, ????????????????????????????, ???????????????????????????????????????????? ????????????????????????????????????, ???????? ???????????????? ???????????????????????????? ????????????????????????-????????.
???????????? ???????? ????????????????????
Send your updated CV to ????????????????????????????????????????????????@????????????????????.???????????? with the subject line ???????????? ???????????????????????????????????? ????????????????????????????????????????????
???????????? ???????????????????????????????????? – ???????????? ????????????????????????????????????????????
????????????????????????????????: Alexandria, Egypt???????????????? ????????????????: On-site???????????????????????????? ????????????????????: 8:45 AM – 5:00 PM (6 days a week)
???????????? ????????????????????????????????
We are looking for a ???????????? ???????????????????????????????????? to manage the complete customer order journey from the moment products are ready after production until the customer successfully receives the order.
The role is responsible for coordinating between production, warehouse, Shopify, shipping partners, and customers to ensure every order is processed accurately, followed up properly, and delivered on time.
???????????? ????????????????????????????????????????????????????????????????
????. ???????????????????? ???????????????????????????????????????? & ????????????????????????????
• Manage and monitor all customer orders through Shopify.• Review orders daily and ensure all order information is accurate.• Coordinate order preparation after production is completed.• Make sure the correct products, sizes, colors, and quantities are prepared for each order.• Update order statuses accurately and on time.• Follow up on pending, delayed, cancelled, returned, and exchanged orders.• Ensure no order is missed or left without proper follow-up.
????. ????????????????????????????????????????-????????-???????????????????????????????? ????????????????????????????????????????????????
• Follow the order process from production completion → stock availability → order preparation → shipping → customer delivery.• Coordinate with the production and warehouse teams to ensure products are available and ready for dispatch.• Identify shortages, production delays, damaged items, or incorrect products before shipment.• Ensure orders are packed correctly according to company standards.• Maintain accurate records of orders and their current status.
????. ???????????????????????????????? & ???????????????????????????????? ????????????????????????????????????????
• Coordinate with the shipping/courier company regarding all outgoing orders.• Track shipments until they are successfully delivered.• Follow up immediately on delayed, failed, returned, or undelivered shipments.• Contact customers when required to confirm delivery information or resolve delivery issues.• Monitor delivery performance and report recurring shipping problems.• Ensure orders are not unnecessarily delayed between preparation and shipment.
????. ???????????????????????????????? ???????????????????????????? & ????????????
• Handle customer inquiries related to orders, delivery, exchanges, returns, and product issues.• Follow up with customers when additional information is required to complete an order.• Handle customer complaints professionally and efficiently.• Coordinate exchanges and returns from the initial customer request until the replacement/refund process is completed.• Maintain accurate customer information and communication history.• Ensure every customer receives clear and professional communication.
????. ???????????????????????????? & ????????????????????????????????????
• Manage the complete return and exchange process.• Coordinate returned products with the warehouse team.• Verify returned items and ensure the correct action is taken.• Arrange replacement shipments when applicable.• Update Shopify and internal records after each completed return or exchange.• Monitor repeated return/exchange issues and report them to management.
????. ???????????????????? ???????????????????????????????????????? & ????????????????????????????????????
• Monitor all open and pending orders on a daily basis.• Prepare daily reports covering:• Pending orders• Shipped orders• Delivered orders• Failed deliveries• Returns• Exchanges• Customer complaints• Delayed orders• Highlight any operational issue that requires management attention.• Maintain accurate CRM and order records at all times.
???????????????????????????????????? ????????????????????????????????????????????????
• Strong experience with Shopify and e-commerce order management.• Strong communication and customer service skills.• Excellent follow-up and organizational skills.• High attention to detail.• Ability to manage multiple orders and issues simultaneously.• Ability to coordinate effectively with production, warehouse, shipping, and customer service teams.• Good problem-solving skills.• Ability to work under pressure and meet daily deadlines.• Good computer skills and proficiency in Excel/Google Sheets.• Previous experience in CRM, e-commerce, customer service, or order management is preferred.
???????????????? ????????????????????????????????????
The main objective of this position is to ensure that ???????????????????? ???????????????????? ???????????????????? ???????????????????????????????? ???????????????? ???????????????????????????????????????? ???????????????????????????????????????? ???????? ???????????????????????????????????????? ???????????????????????????????? ????????????????????????????????, with accurate Shopify management, proper internal coordination, continuous shipment tracking, and professional customer communication.
The CRM Executive is responsible for making sure ???????? ???????????????????? ???????? ????????????????????????????????????, ????????????????????????????, ???????????????????????????????????????????? ????????????????????????????????????, ???????? ???????????????? ???????????????????????????? ????????????????????????-????????.
???????????? ???????? ????????????????????
Send your updated CV to ????????????????????????????????????????????????@????????????????????.???????????? with the subject line ???????????? ???????????????????????????????????? ????????????????????????????????????????????