Job Summary:We are seeking a skilled Dynamics 365 Customer Engagement (CE) Functional Consultant to join our team. The ideal candidate will work closely with business stakeholders to understand their requirements, design functional solutions, and implement Microsoft Dynamics 365 CE applications that align with business objectives. The consultant will bridge the gap between business needs and technical implementation while ensuring successful project delivery.
Key Responsibilities:Gather, analyze, and document business requirements from clients and stakeholders. Design and configure Microsoft Dynamics 365 CE solutions, including Sales, Customer Service, Marketing, Field Service, or Customer Insights, based on business needs. Conduct workshops, requirement-gathering sessions, and business process mapping. Create functional design documents, user stories, and process flows. Collaborate with technical consultants and developers to implement customizations and integrations. Perform system configuration, security setup, workflows, business rules, and business process flows. Support data migration, testing, user acceptance testing (UAT), and deployment activities. Provide end-user training and create user documentation. Troubleshoot functional issues and provide post-implementation support. Ensure solutions follow Microsoft best practices and organizational standards. Participate in project planning, estimation, and status reporting. Stay updated on new Microsoft Dynamics 365 CE features and recommend improvements. Required Qualifications:Bachelor's degree in computer science, Information Systems, Business Administration, or a related field.3+ years of experience as a Dynamics 365 CE Functional Consultant. Strong knowledge of Microsoft Dynamics 365 Customer Engagement modules (Sales, Customer Service, Marketing, Field Service, etc.). Experience in business analysis and requirements gathering. Hands-on experience with Dynamics 365 configuration, security roles, workflows, business rules, and business process flows. Familiarity with Power Platform, including Power Automate and Power Apps. Understanding of Dataverse and Dynamics 365 data models. Experience working within Agile or Scrum methodologies. Excellent analytical, communication, and stakeholder management skills. Ability to manage multiple priorities in a fast-paced environment.