Sales Team Leader – VXI Egypt (BPO Industry) Location: Cairo, Egypt Industry: BPO / Contact Center Position Summary The Sales Team Leader is responsible for leading, coaching, and developing a team of sales representatives to achieve and exceed business objectives. This role focuses on driving sales performance, maximizing revenue, improving customer experience, and ensuring compliance with client and company standards within a fast-paced BPO environment. The Sales Team Leader partners closely with Operations, Quality, Training, Workforce Management, and other support functions to optimize team performance, improve productivity, and deliver outstanding business results. Key Responsibilities Lead, motivate, and manage a team of Sales Representatives to achieve daily, weekly, and monthly sales targets. Monitor individual and team performance against KPIs and sales objectives. Conduct regular coaching sessions, side-by-side observations, and performance reviews to improve sales effectiveness. Develop action plans to address performance gaps and maximize team productivity. Drive revenue growth by improving conversion rates, sales quality, and customer experience. Monitor attendance, schedule adherence, and productivity to ensure operational efficiency. Analyze sales reports, dashboards, and performance metrics to identify trends and opportunities. Collaborate with Quality and Training teams to improve sales techniques and product knowledge. Conduct team huddles and performance calibration sessions. Handle customer escalations and support agents in resolving complex sales scenarios. Ensure compliance with company policies, client requirements, and regulatory standards. Prepare and present daily, weekly, and monthly performance reports to management. Support recruitment, onboarding, and development of new team members. Drive employee engagement initiatives to promote a positive and high-performing team culture. Identify future leaders and support succession planning within the team. Key Performance Indicators (KPIs) Sales Revenue Achievement Sales Conversion Rate Revenue Per Agent (RPA) Customer Satisfaction (CSAT) Net Promoter Score (NPS) Quality Assurance (QA) Score Attendance & Schedule Adherence Team Productivity Employee Engagement Attrition & Retention Coaching Effectiveness Compliance & Sales Integrity Qualifications & Requirements Bachelor's Degree preferred. Minimum 2–3 years of experience in a Sales, Customer Service, or BPO environment. Minimum 1 year of experience as a Team Leader, Senior Team Leader, Supervisor, or equivalent leadership role. Previous experience supporting Sales campaigns is highly preferred. Strong leadership, coaching, and people management skills. Excellent communication and interpersonal skills. Strong analytical and problem-solving abilities. Advanced knowledge of Microsoft Excel and Power Point. Experience using performance dashboards and reporting tools. Ability to manage multiple priorities in a fast-paced environment. Strong decision-making and conflict-resolution skills. Flexibility to work rotational shifts based on business needs. Preferred Qualifications Experience supporting Telecommunications or Sales campaigns. Experience with CRM systems and sales performance tools. Knowledge of sales coaching methodologies and performance improvement techniques. Core Competencies Sales Leadership Performance Management Coaching & Development Stakeholder Management Customer Experience Data Analysis & Reporting Problem Solving & Decision Making Conflict Resolution Communication & Presentation Skills Team Engagement Time Management Results Orientation Work Environment Fast-paced BPO / Contact Center environment. Onsite role with close collaboration across Operations, Quality, Training, Workforce Management, and Leadership teams. Rotational shifts may be required based on business needs. Occasional weekend or holiday support may be required depending on operational requirements.