Job description

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

To ensure that SME/SOHO Acquisition channel is meeting customer excellence standards while create a visible step change versus our competition to gain market share 

• Manage team up to 15 outsourced agents to work on achieving Net adds, Voice points, solution and accounts targets
• Managing and distribution Sales according to Territory to maximize opportunities and capture market share as to increase sales YOY
•  Manage Stake holder “Marketing /Activation /any at assigned Task or Project & Spotting and encouraging innovative ideas at teams
• Minimizing and resolving complaints while train 93% Quality sales M3, 85 M6 and max 7% no network also Training and developing teams to represent and drive Vodafone Digital #1 strategy
• #1 NPS with our #1 acquisitions experience on individual account basis

Key performance indicators:

• Sales growth & market share figures YOY
• TNPS figures MOM
• Solution penetration YOY

• Excellent sales skills & Problem solving
• Reporting, Time management. & presentation skills.
• Excellent leadership, Negotiation and communication skills.
• Full awareness about retail structure and related functions
• Results oriented, self-disciplined and organized.
• Fluent spoken & written English language

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.