We’re Hiring: Commercial & Operations Director
????Sheraton elmatar, Cairo, Egypt | Full-Time | On-Site
Signature Digital Marketing Agency is looking for an experienced Commercial & Operations Director to drive commercial growth, oversee agency operations, and report directly to the CEO.
This is a senior leadership position for someone who understands how a fast-paced 360° marketing agency operates — commercially, strategically, and operationally.
The ideal candidate will take ownership of the agency’s commercial performance, client lifecycle, team performance, and overall operational efficiency — from the moment a lead enters the pipeline until the client is successfully retained and renewed.
Key Responsibilities
Commercial Growth & Revenue• Own and drive the agency’s overall revenue performance.• Lead and manage the full sales cycle, pipeline, forecasting, and Business Development team.• Develop and negotiate proposals, quotations, pricing, scopes of work, and commercial terms.• Oversee client contracts and ensure clear scope, deliverables, timelines, and payment terms.• Improve collections and reduce delays in client payments.
Client Management & Retention• Oversee the full client lifecycle from onboarding and kickoff through delivery, satisfaction, renewal, and retention.• Participate in strategic and high-level client meetings when required.• Reduce client escalations, improve satisfaction, and increase retention.• Identify opportunities to grow existing accounts and strengthen long-term client relationships.
Agency Operations & Delivery• Oversee the agency’s end-to-end workflow across Account Management, Creative, Art, Performance Marketing, and Web Development.• Ensure smooth execution from kickoff → briefing → task creation → creative/production → approvals → delivery.• Monitor deadlines, bottlenecks, workload, and delivery quality and intervene when necessary.• Ensure teams and department heads are accountable for their KPIs, deadlines, and deliverables.• Continuously improve processes to create a more efficient and scalable agency operation.
Leadership & Team Performance• Directly oversee the agency’s department heads, including Account Director, Business Development, Creative Head, Art Director, and other functional leads.• Establish and monitor departmental and individual KPIs.• Conduct regular performance reviews with department heads.• Identify performance gaps and recommend corrective actions.• Assess resource requirements and recommend hiring, restructuring, or additional resources when necessary.• Build stronger accountability and collaboration across departments.
Marketing & Strategic Oversight• Have a strong understanding of marketing strategy, creative strategy, content, performance marketing, and digital campaigns.• Be capable of reviewing and challenging strategies, campaigns, and creative direction when necessary.• Understand Meta Ads, Google Ads, digital performance metrics, funnels, and key marketing KPIs.• Support strategy development for key clients when required.• Ensure commercial promises are aligned with what the agency can realistically deliver.
Reporting & Management• Provide the CEO with a clear weekly management dashboard covering:Revenue & Sales Pipeline | New Business | Collections | Retention & Renewals | Client Health | Department Performance | Delivery Delays | Escalations | Key Operational Risks.
Requirements
• Minimum 5 years of experience within a digital marketing, creative, or 360° agency is mandatory.• Previous leadership experience in an agency environment with a team of at least 15–20+ employees.• Strong understanding of agency operations and the relationship between Sales, Accounts, Creative, Performance, and Web/Development teams.• Proven experience managing multiple clients, teams, and department heads.• Strong commercial mindset with demonstrated experience in revenue growth, sales, negotiation, and client retention.• Experience with proposals, pricing, pitching, contracts, and commercial negotiations.• Strong understanding of digital marketing, creative processes, and performance marketing.• Experience working with established brands and handling high-value accounts is highly preferred.• Strong leadership, problem-solving, negotiation, and decision-making skills.• Comfortable managing client escalations and difficult commercial situations.• Strong operational mindset with the ability to identify bottlenecks and build scalable processes.• Good command of English for client communication, presentations, and negotiations.
If you have successfully led commercial growth and operations inside a marketing/creative agency and are ready to take ownership of both growth and execution, we’d like to hear from you.
???? Apply through Linked In with your CV and relevant agency experience.