Responsibilities and duties:
Receiving technical fault reports, logging them, and following up until closure.
Diagnosing hardware, software, and network issues and resolving or escalating as needed.
Installing and configuring computers, printers, scanners, and other peripherals.
Installing and updating operating systems, software, and approved applications.
Providing technical support to users on-site or remotely.
Monitoring and maintaining computers and technical equipment regularly.
Managing user accounts and permissions according to approved policies.
Contributing to the implementation of information security policies and data protection.
Documenting faults, technical procedures, and solutions used.
Coordinating with service and maintenance providers when needed.
Preparing periodic reports on fault reports, performance levels, and help desk metrics.
Training users on optimal use of systems and applications.
Additional details
- Number of vacancies: 1
- Shift system: Morning shifts only
- Benefits: Health insurance, social security, transportation allowance