Act as the primary technical contact for customers regarding glass container products.Respond promptly to customer inquiries, technical questions, and product-related concerns.Investigate customer complaints related to glass containers, including defects, breakage, dimensional issues, cosmetic defects, and packaging concerns.Conduct root cause analysis using structured problem-solving methodologies (e.g., 8D, 5 Why, Fishbone Diagram).Coordinate corrective and preventive actions (CAPA) with Production, Quality, Engineering, and Maintenance teams.Visit customer facilities to evaluate product performance and provide technical support.Monitor customer satisfaction and recommend continuous improvement initiatives.Support new product development, sampling, qualification, and customer approval processes.Review customer specifications and ensure manufacturing processes meet technical requirements.Analyze quality trends, complaint data, and customer feedback to identify recurring issues.Prepare technical reports, complaint investigations, and performance summaries.Coordinate with Logistics to resolve delivery-related product issues when necessary.Assist Sales teams during customer meetings by providing technical expertise.Support customer audits and participate in quality improvement meetings.Ensure compliance with food safety, quality, environmental, and regulatory reqchecked,clear"uirements applicable to glass packaging.Maintain complete and accurate customer service records within the company's ERP or CRM system.

تفاصيل إضافية

• عدد الشواغر: 1
• نظام الورديات: صباحية فقط
• المزايا: تأمين صحي، تأمين اجتماعي، بدل انتقال