Responsibilities:

• Answer incoming calls from guests regarding room service orders, ensuring a polite, friendly, and professional demeanor at all times.
• Accurately take orders for food and beverages, clearly communicating guest preferences, dietary restrictions, and special requests.
• Provide guests with information about the menu, including daily specials, promotional offers, and wine or food pairings.
• Confirm the order with the guest to ensure accuracy and make any necessary adjustments or substitutions.
• Input guest orders into the hotel s POS (Point of Sale) system in a timely and accurate manner.
• Ensure that the kitchen and other relevant departments (e.g., housekeeping, bar) receive the correct information for the preparation and delivery of the order.
• Maintain a detailed understanding of the hotel s in-room dining menu and keep up-to-date with any menu changes or promotions.
• Communicate effectively with the kitchen and room service associates to ensure that orders are prepared and delivered promptly.
• Take note of guest preferences, including specific delivery times, food allergies, and any special instructions (e.g., food temperature, specific condiments).
• Ensure that delivery times are adhered to and communicate any potential delays to guests in a timely manner.
• Provide guests with an itemized bill for their orders, handling any discrepancies in billing promptly.
• Process payments for in-room dining orders as required, accepting cash, credit cards, or other payment methods.
• Maintain a clean and organized workspace to ensure smooth order-taking and processing.
• Ensure that all menus, promotional materials, and relevant information are up-to-date and in good condition.
• Help monitor and manage inventory levels for in-room dining supplies (e.g., trays, utensils, condiments), informing management when restocking is needed.
• Follow all food safety and hygiene standards in the handling and delivery of food and beverages.
• Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.

Desired Candidate Profile

Qualifications:

• Previous experience in a hotel, restaurant, or food service role is preferred, but not required.
• Strong communication skills, with the ability to engage with guests over the phone and provide excellent service.
• Basic knowledge of the food and beverage menu, including any dietary considerations.
• Ability to multitask and stay organized in a fast-paced environment.
• Familiarity with hotel point-of-sale systems (POS) or willingness to learn.
• Excellent customer service and problem-solving skills.
• Ability to work independently and as part of a team.