• Support the Branch Manager in leading and overseeing all financial and non-financial services to ensure the achievement of branch objectives and operational excellence.

• Supervise lending operations, monitor portfolio performance, and ensure compliance with organizational policies, procedures, and regulatory requirements.

• Develop, implement, and monitor branch marketing and business development plans to achieve lending, non-financial services, and revenue targets.

• Lead, coach, and evaluate branch staff, ensuring effective performance management, workforce development, and execution of operational plans.

• Coordinate with internal departments, government entities, financial intermediaries, NGOs, and development partners to resolve operational challenges and strengthen strategic partnerships.

• Oversee the delivery of non-financial services, one-stop-shop operations, community development initiatives, exhibitions, and investment promotion activities within the governorate.

• Ensure the accuracy of operational reports, customer data, and management information systems while maintaining high standards of internal control and audit compliance.

• Monitor customer satisfaction, resolve escalated complaints, improve service quality, and act on behalf of the Branch Manager when delegated.

Requirements

• Bachelor's degree in business administration, Commerce, Finance, Economics, or a related field.

• 7–15 years of relevant experience, including 3+ years in a supervisory or managerial role.

• Strong knowledge of branch operations, lending processes, financial services, and regulatory compliance.