Application Support Engineer — Troubleshooting, Integration & Migration
Be the precision layer between enterprise clients and R&D — on production systems that some of Egypt's largest organizations run their daily operations on, including live AI. This is not ticket triage: you work from logs, APM traces, database queries, and architecture documentation to find the real cause of application-layer incidents, fix what lives in configuration, data, or integration, and hand R&D only confirmed, reproducible bugs. You also build data migrations from legacy systems and integrations with client platforms, in your own code.

What you’ll do Lead application-layer incident triage across our enterprise products in production Investigate through application logs, APM traces, and direct database queries Resolve configuration, data, and integration issues; escalate confirmed bugs with reproduction steps an engineer can act on immediately Build data migrations from client legacy systems into our products — analysis, transformation, validation, cutover Design and operate integrations with client systems — endpoints, mapping, error handling, monitoring Own the support runbook and the R&D handoff discipline What we’re looking for3–5 years in application support, integration engineering, or development moving into customer-facing technical work Mid-level development skills — enough to write integration code, migration scripts, and automation utilities Database depth across MS SQL Server, Mongo DB, and Postgre SQL — non-trivial queries, schema reading, data troubleshooting APM experience (New Relic, Datadog, App Dynamics, Dynatrace, or equivalent) on real production issues At least one migration or production integration you personally built Arabic–English professional fluency; Egypt-based with client visits; comfortable with a limited on-call dimension
.