• Experience as a technical support Specialist 

• Experience in ERP (Account - Inventory )

• Experience in (MS SQL SERVER - MYSQL) IS MUST

• Experience IN WINDOWS SERVER

• Respond to customer queries in a timely and accurate way, via phone, email or chat

• Identify customer needs and help customers use specific features

• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)

• Update our internal databases with information about technical issues and useful discussions with customers

• Monitor customer complaints on social media and reach out to provide assistance

• Share feature requests and effective workarounds with team members

• Inform customers about new features and functionalities

• Follow up with customers to ensure their technical issues are resolved

• Gather customer feedback and share with our Product, Sales and Marketing teams

• Assist in training junior Customer Support Representatives

Requirements

• Experience as a technical support Specialist 

• Experience in (MS SQL SERVER) IS MUST 

• Experience IN WINDOWS SERVER 

• Experience using help desk software and remote support tools.

• Understanding of how CRM systems work

• Excellent communication and problem-solving skills

• Multi-tasking abilities

• Patience when handling tough cases

• BSc in Information Technology or relevant diploma