Company Description Savoy Sharm Group is a modern, award-winning hospitality group located in Sharm El Sheikh on Egypt’s Sinai Peninsula, where golden desert landscapes meet the Red Sea’s beaches and coral reefs. Since 2000, the group has combined luxury hospitality with local traditions and contemporary experiences, offering a wide range of accommodations, restaurants, and entertainment options. Its three internationally recognized hotels and the renowned SOHO SQUARE complex provide guests with choices ranging from family-friendly activities and nightlife to spa and relaxation. The group is committed to flawless service and continuous excellence, making it a leading destination for travelers seeking beauty, adventure, and comfort in Sharm El Sheikh. Role Description The Guest Relations Agent is a full-time, on-site role based in Sharm El Sheikh. This role is responsible for welcoming guests, managing check-in and check-out processes, and serving as a primary point of contact for information, requests, and complaints. The Guest Relations Agent ensures a high level of guest satisfaction by handling inquiries promptly, coordinating with other departments, and providing personalized assistance throughout the guest stay. Daily tasks include responding to phone and in-person queries, arranging special services or reservations, collecting feedback, and supporting reception operations to maintain smooth front-of-house service. The Guest Relations Agent also helps promote hotel facilities, activities, and events, contributing to an exceptional guest experience aligned with Savoy Sharm Group standards. Qualifications Candidates should possess strong Communication and Customer Service skills to interact effectively with diverse guests and colleagues. Candidates should possess Guest Relations and Customer Satisfaction skills to anticipate guest needs and maintain high service standards. Candidates should possess Receptionist Duties experience, including front desk operations, check-in/check-out procedures, and handling reservations. Relevant skills such as fluency in Russian (additional languages are an advantage), professional demeanor, and conflict resolution abilities are beneficial. Previous experience in hospitality or guest relation roles is an advantage, knowledge of hotel systems, and the ability to work flexible hours, including weekends and holidays, are preferred.