Sales Responsibilities (Field Work)

• Achieve assigned sales targets and proactively follow up on sales inquiries.

• Plan and prioritize sales activities and customer outreach to meet business objectives.

• Prepare and submit weekly sales plans and performance reports.

• Manage territory, product portfolio, and customer base in line with market development strategies.

• Identify and develop new business opportunities while maintaining strong relationships with existing clients.

• Ensure high-quality service delivery and customer satisfaction through ethical sales practices.

• Report challenges, customer issues, or market feedback to the Marketing & Sales Manager.

• Continuously enhance product knowledge and sales skills through training and on-the-job learning.

• Adhere strictly to company policies, procedures, and ethical standards.

• Maintain professional appearance and conduct at all times.

• Ensure proper handling and organization of company materials.

• Follow all health and safety guidelines.

Fitting Responsibilities (In-Store / Outlet Work)

• Welcome and assess customers, including conducting basic hearing evaluations where applicable.

• Explain available hearing aid options, features, and pricing to customers.

• Assist customers in selecting the most suitable hearing solution based on their needs and budget.

• Perform simulations and demonstrate hearing aid performance.

• Maintain accurate customer records, including medical history and hearing assessment results.

• Coordinate with the administrative team to complete documentation and scheduling.

• Provide guidance on product usage, care, and maintenance.

• Handle after-sales service, including device adjustments, troubleshooting, and repairs.

• Conduct initial diagnostics for malfunctioning hearing aids and prepare repair orders when required.

• Follow up with customers regarding satisfaction, performance, and periodic check-ups.

• Support customer returns and exchanges in line with company policies.

• Ensure proper documentation of all transactions, fittings, and service activities.

• Maintain compliance with operational procedures and quality standards.

• Assist in branch operations and act as branch support when required.

Requirements

• Bachelor’s degree in Life Sciences, Health Sciences, Business, Engineering, or a related healthcare field.

• Minimum of 1 year of experience in hearing services or a related field.

• Good command of English (spoken and written).

• Strong communication and interpersonal skills.

• Ability to build and maintain professional client relationships.

• Excellent telephone etiquette and customer service skills.

• Strong organizational and time management abilities.