Company Description WAJJAD is a technology studio that designs and operates scalable digital operating systems across governance, legal, financial, and real estate sectors. Founded in 2020, the company focuses on replacing fragmented traditional processes with integrated, high-performance digital infrastructure for modern institutions. WAJJAD builds institutional-grade B2B platforms that enhance efficiency, strengthen control environments, increase transparency, and improve decision-making. With eight specialized platforms forming a connected digital ecosystem, WAJJAD leverages centralized innovation and shared infrastructure to support independent platform growth. Headquartered in the Kingdom of Saudi Arabia, the company is positioned for regional and global expansion as a builder of technology-backed operational standards.
Role Description This is a full-time, on-site Collections Specialist role based in Cairo, Egypt, requiring fluent Saudi dialect (محصل لهجة سعودي باتقان). The Collections Specialist will manage debt and cash collection activities, including contacting clients, following up on outstanding balances, and negotiating payment plans in line with company policies. Daily responsibilities include maintaining accurate records of collection efforts, updating customer accounts, and coordinating with finance and customer service teams to resolve payment discrepancies. The role involves handling inbound and outbound calls, addressing customer inquiries professionally, and ensuring timely collection to support cash flow objectives. The Collections Specialist will also prepare regular reports on collection performance and suggest process improvements where needed.
Qualifications
Candidates should possess strong Debt Collection and Cash Collection skills, with experience managing overdue accounts and setting up payment arrangements. Candidates should possess excellent Communication and Customer Service skills, including clear verbal communication in Saudi dialect and the ability to handle difficult conversations professionally. Candidates should possess basic Finance knowledge, including understanding of invoices, payment terms, and reconciliation of accounts. Candidates should possess strong attention to detail, accuracy in data entry, and proficiency in using CRM or collection management systems. Candidates should possess the ability to work on-site in Cairo, meet targets under time pressure, and collaborate effectively with cross-functional teams. Relevant experience in collections, banking, or financial services is preferred; a diploma or bachelor’s degree in business, finance, or a related field is beneficial.