Company Description Raya CX is a next-generation BPO and customer experience management provider serving clients across diverse industries worldwide. Since 2001, the company has been a preferred partner for customer service, technical support, and global services for Fortune 1000 organizations across North America, Europe, the Middle East, and Africa. Raya CX delivers services from highly competitive and skilled labor markets, enabling consistent, high-quality customer interactions. Its integrated outsourcing solutions are supported by advanced technology, robust operational strategies, and a commitment to continuous improvement and innovation. Team members join a dynamic environment focused on delivering exceptional service and building long-term client relationships.
Role Description The French Speakers (Customer Service) role is a full-time, on-site position based in Qesm 2nd 6 October. In this role, team members respond to customer inquiries in French via phone, email, and chat, providing accurate information and resolving issues in a timely, professional manner. Daily responsibilities include handling account-related questions, troubleshooting service concerns, documenting interactions in the CRM system, and following established procedures and service level standards. The role also involves collaborating with supervisors and colleagues to escalate complex cases, share feedback on recurring issues, and contribute to process improvement. Consistent adherence to quality, confidentiality, and performance guidelines is essential.
Qualifications

Strong proficiency in spoken and written French, with good command of English for internal communication. Customer service abilities, including active listening, empathy, problem-solving, and handling high volumes of inquiries professionally. Communication skills to convey information clearly, manage expectations, and maintain a courteous, service-oriented tone across channels. Technical comfort with computer systems, CRM or ticketing tools, and basic troubleshooting of online services and applications. Organizational skills to manage time, prioritize tasks, and maintain accurate records of customer interactions. Ability to work on-site in Qesm 2nd 6 October, with flexibility to follow shift schedules and meet performance targets. Previous experience in contact centers, customer support, or BPO environments is an advantage. High school diploma or equivalent required; post-secondary education in business, communication, or related fields is a plus.