Job Description

Roles & Responsibilities

Key Responsibilities

Overall Hotel Operations

• Lead and oversee daily operations across all hotel departments to ensure efficiency, consistency, and service excellence.
• Ensure alignment of all operational activities with brand standards, values, and guest experience expectations.
• Act as the primary operational point of contact in the absence of the General Manager.
• Drive collaboration and communication between departments to deliver seamless guest journeys.

Food & Beverage Operations

• Oversee all Food & Beverage outlets, including restaurants, bars, in-room dining, events, and experiential dining concepts.
• Partner closely with Culinary leadership to ensure menu execution, quality, creativity, and cost control.
• Monitor F&B performance, service standards, and guest satisfaction while driving revenue opportunities.

Rooms, Front Office & Guest Experience

• Oversee Front Office, Housekeeping, and Guest Experience teams to ensure smooth arrivals, stays, and departures.
• Ensure room readiness, cleanliness, and maintenance meet brand and quality standards.
• Champion personalized service and experiential hospitality throughout the guest journey.

Engineering, Maintenance & Security

• Oversee Engineering and Maintenance operations to ensure facilities, assets, and infrastructure are maintained to the highest standards.
• Ensure preventative maintenance programs are in place and adhered to.
• Oversee Security operations to ensure guest and team member safety, emergency preparedness, and compliance with local regulations.

Financial & Commercial Performance

• Support the General Manager in managing departmental budgets, forecasts, and P&L performance.
• Monitor labor costs, operating expenses, and productivity across departments.
• Identify opportunities to improve operational efficiency, revenue generation, and cost optimization.

Team Leadership & People Development

• Ensure appropriate staffing levels, scheduling, and workforce planning.
• Foster a positive, inclusive, and performance-driven culture aligned with Our Habitas values.
• Support recruitment, onboarding, training, and development initiatives.

Health, Safety & Compliance

• Ensure full compliance with local laws, health and safety regulations, food safety standards, and brand policies.
• Maintain high standards of cleanliness, hygiene, sustainability, and environmental responsibility.
• Conduct regular inspections, audits, and risk assessments.

Brand, Culture & Sustainability

• Embed sustainability, wellness, and community engagement into daily operations.
• Collaborate with Experience, Marketing, and Community teams on activations, events, and storytelling initiatives.

Key Skills & Competencies

• Strong multi-departmental hotel operations leadership.
• Proven ability to manage diverse teams and complex operations.
• Solid financial and commercial acumen.
• Guest-centric mindset with high emotional intelligence.
• Strong organizational, communication, and problem-solving skills.
• Ability to thrive in a dynamic, experiential, and remote destination environment.

Desired Candidate Profile

• Minimum 7 10 years of progressive hotel operations experience, preferably in luxury, lifestyle, or resort hospitality.
• Previous experience as an Operations Manager, Hotel Manager, or similar senior leadership role.
• Strong background in Food & Beverage combined with rooms and hotel operations exposure.
• Fluent in English