Job Description
Roles & Responsibilities
Company Description The Novotel 5 stars resort located directly on the red sea with a beach area of 646m ; 268 rooms including 4 suites and 80 family rooms; 5 outlets and Spa, offers a wonderful experience that can cater perfectly for all tastes
Desired Candidate Profile
Qualifications- Fluent proficiency in German and French (written and verbal); English proficiency required
- Proven experience in guest relations, customer service, or hospitality industry
- Excellent interpersonal and communication skills
- Strong organizational and time management abilities
- Problem-solving mindset with the ability to handle challenging situations calmly
- Cultural awareness and sensitivity to diverse guest backgrounds
- Proficiency with guest management systems and Microsoft Office applications
- Ability to multitask and work efficiently in a fast-paced environment
- Professional demeanor with a friendly and empathetic approach
- Flexibility to work varied shifts, including weekends and holidays as required
- Preferred: Previous experience in a resort or hotel setting
- Preferred: Experience with multilingual guest services