Job Description
Roles & Responsibilities
We are looking for a Technical Support Specialist to join our team and provide exceptional support to our customers. Key Responsibilities Respond promptly to technical support inquiries via phone, email, and chat. Diagnose and troubleshoot software-related issues for customers. Guide users through step-by-step solutions in a clear and professional manner. Document technical issues, resolutions, and customer interactions in CRM and knowledge base systems. Collaborate with Product and Engineering teams to escalate and resolve complex issues. Test, identify, and report bugs or product defects discovered during support interactions. Stay up to date with product features, updates, and new releases. Deliver excellent customer service to maintain customer satisfaction and retention.
Working Conditions 6 working days per week Rotational shifts 10-hour shift schedule Ability to work flexible hours based on business needs If you are passionate about technology and enjoy helping customers solve technical challenges, we would love to hear from you.
Desired Candidate Profile
Bachelor's degree in Computer Science, Information Technology, or a related field. 1 2 years of experience in Technical Support, IT Helpdesk, Application Support, or a similar role. Strong problem-solving, troubleshooting, and debugging skills. Excellent English communication skills (written and spoken); Arabic is a plus. Familiarity with ticketing and support systems (e.g., Jira, Zendesk, Freshdesk). Solid understanding of databases (SQL), server logs, networking fundamentals, and system monitoring tools. Experience troubleshooting application issues, user access problems, and performance bottlenecks. Ability to read and interpret logs, API responses, and technical error messages. Experience with CRM systems and maintaining accurate support documentation. Ability to work in a fast-paced environment and manage multiple priorities effectively. Customer-focused mindset with patience, professionalism, and strong attention to detail.