Job Description

Roles & Responsibilities

Provide first-line technical support to end users (onsite and remote).

• Install, configure, and maintain computers, printers, and network devices.
• Support and maintain Hospital Information Systems (HIS), Radiology Information Systems (RIS), Laboratory Information Systems (LIS), and other medical software.
• Troubleshoot hardware, software, and network issues in a timely manner.
• Manage user accounts, access rights, and system permissions.
• Ensure data security, confidentiality, and compliance with healthcare regulations.
• Coordinate with vendors for system upgrades and maintenance.
• Perform regular system backups and monitor IT infrastructure performance.
• Document technical procedures and support activities.

Desired Candidate Profile

Bachelor s degree in Information Technology, Computer Science, or related field.

• 1 3 years of experience in IT support.
• Experience in healthcare, hospitals, diagnostic centers, or medical labs is preferred.
• Knowledge of medical systems (HIS, RIS, LIS, PACS) is a strong advantage.
• Familiarity with networking fundamentals (LAN/WAN, routers, switches).
• Good understanding of cyber-security best practices.
• Strong troubleshooting and problem-solving skills.
• Excellent communication skills.