Job Description

Roles & Responsibilities

Resolves problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, following up to ensure resolution

• Handle all customer s inquiries received timely and professionally.
• Understanding customers' needs and identifying their problems.
• Handle all the contract preparation process.
• Respond to all inquiries related to the contract; expected delivery date or any changes/updates to the project phases.
• Manage all the after-sales service with the clients.
• Prepare all the reports and documentation regarding the clients.
• Interact with customers to provide information in response to inquiries, ensure customer satisfaction.
• Update client s account data on the company database to follow up payment status, review contracted unit updates.
• Update client s records on ERP System to acquire any changes in the client information such as: (Contact person Mobile - Address Email).

Desired Candidate Profile

Previous experience in customer service ( real estate field is preferred).

• 3 - 5 Years Experience in Real Estate Field
• Strong communication and problem-solving skills.
• Good command of English and MS Office.
• Ability to work under pressure and handle multiple tasks.
• Proven customer support experience or experience as a Client Service Representative