Job Description

Roles & Responsibilities

Responsibilities

• Demonstrates Banyan Tree s brand service standards in all guest interactions.
• Escort guests and provide a brief orientation to the hotel s facilities and services.
• Offer tailored recommendations based on guest preferences, such as dining, activities, and spa services.
• Maintain open communication with guests, ensuring all questions are answered and concerns addressed.
• Address guest inquiries or complaints in a timely, professional manner and resolve any issues to the guest s satisfaction.
• Liaise with other departments (Housekeeping, Concierge, Spa, etc.) to ensure that any guest requests are fulfilled.
• Manage Accor enrolments and encourage guest enrolment to meet targets.
• Stay updated on all resort services, amenities, activities, and promotions to offer accurate and up-to-date information to guests.
• Maintain knowledge of local attractions and events to share with guests.
• Conduct courtesy calls to in-house guests and maintain records.
• Perform daily credit limit checks for in-house guests.
• Stay updated on hotel information and local services, including hours of operation, promotions, events, and attractions.
• Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.

Abilities/Key Competencies/Skills

Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company s Heartist service culture to be responsive, respectful and deliver a great experience.

Leading Myself

• Positive Orientation
• Operational Decision Making
• Self-Development & Management

Leading Others

• Developing an Empowered Team
• Leading an Engaged and Diverse Team
• Communication

Leading the Business

• Advocating Guest Passion
• Business Planning and Analysis
• Business Improvement and Change

Desired Candidate Profile

2 years minimum experience in a similar capacity within a luxury hospitality environment.

Must possess outstanding Guest services skills, professional presentation and sophisticated communication skills.

Proficient in English language (verbal & written), Russian language proficiency is an asset.

Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective.

Must be flexible in terms of working hours.

A hospitality diploma is an asset.

Computer literacy in Windows, MS Office Suite, and Opera PMS systems is recommended.

Must have the ability to handle cash effectively and accurately.