Job description

This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone.

Our client operates a high-volume home and auto insurance sales organization supporting licensed U.S.-based insurance agents. Their model is performance-driven and highly structured, relying on outbound calling, live transfer qualification, and clear operational benchmarks to drive consistent sales results.

Location

Fully Remote | 9:00 AM – 5:00 PM EST or 10:00 AM – 6:00 PM EST

Role Overview

The Outbound Call Center Agent will support the client’s home and auto insurance sales operation through high-volume outbound calling and live transfer delivery. This is a structured, script-driven role focused on speed, consistency, and performance, designed for professionals who thrive in fast-paced call environments and are comfortable with repetitive execution and clear targets.

Key Responsibilities

• Make 400–500 outbound calls per day using an auto-dialer.

  
  

• Follow approved scripts to qualify prospects for home and auto insurance.

  
  

• Deliver qualified live transfers to licensed U.S.-based insurance agents.

  
  

• Meet or exceed monthly live transfer benchmarks.

  
  

• Maintain consistency, professionalism, and energy across high call volumes.

  
  

• Accurately disposition calls and follow established SOPs.

  
  

• Adhere strictly to scripts, call flows, and training guidelines.

  
  

• Communicate clearly with trainers and team leads regarding performance and issues.

  
  

Qualifications

• Proven experience in telemarketing or high-volume call center environments.

  
  

• Experience working with scripted outbound calling.

  
  

• Prior insurance experience (home and/or auto) is a plus.

  
  

• Experience with live transfer sales models is a plus.

  
  

• Clear, fluent English with strong comprehension and communication clarity.

  
  

• Ability to maintain pace and quality during long call blocks.

  
  

• Comfort working in a metrics-driven, highly structured environment.

  
  

• Reliable internet connection and ability to pass a technical setup test.

  
  

• Familiarity with Five9 or Ricochet 360 is a plus.

  
  

• Computer (NOT Chromebook)

  
  

  • Windows 10 or 11

    
    

  • Mac iOS 12+

    
    

• Google Chrome

  
  

• Stable primary internet + Backup internet

  
  

• Headset + Webcam

  
  

What Success Looks Like

• Consistently meeting or exceeding live transfer benchmarks.

  
  

• Low QA issues with strong script adherence.

  
  

• High reliability and attendance.

  
  

• Effective communication with trainers and team leads.

  
  

Opportunity

This role offers a clear performance-based path for professionals who excel in high-volume outbound environments. With structured training, defined benchmarks, and commission tied directly to results, this position is ideal for candidates who value clarity, accountability, and execution-focused work.

• Fill in the application form

  
  

• Record a video showcasing your skill sets