Job Description

Roles & Responsibilities

Oversee performance and operations for Multiple branches with a district.

• Ensuring seamless fulfillment processes across different locations which include different retailers.
• Work closely with the store supervisor to evaluate, develop and ensure that all fulfillment processes (within the store) and workflow is being followed.
• Supervise the shopper process of daily orders.
• Supervise the full process of picking of orders to segregation & packing
• Monitoring work schedules for the shoppers Supervises the team in processing orders and resolving customer complaints (regarding wrong picking)
• Monitor operational policies and procedures to ensure the most efficient and effective
• Processing of delivery orders, control of damages, errors and mis-picks; and excellence in customer service levels
• Assist in coaching and training new employees (store supervisor)
• Ensure adherence of the shoppers to the agreed upon processes and policies

Desired Candidate Profile

3-4 years previous job experience in order fulfillment and management of pickers

• 1-2 year Experience of operations within a grocery stores
• Well organized, able to multitask, and work in a fast-paced environment.
• Open minded; continually seeks to find new and creative ways to accomplish tasks.
• Excellent verbal and written communication skills.
• Strong interpersonal and relationship building skills
• Excellent decision-making abilities and ability to integrate and apply information.
• Effective issue resolution skills.
• Proven analytical abilities.
• Reliable and a good timekeeper.
• Passion, enthusiasm, reliability and drive results in present capacity