Job Description

Roles & Responsibilities

Job description

• Conduct regular operational audits, inspections, and quality checks in hotels.
• Monitor compliance with quality standards.
• Document non conformities and assist teams in resolving quality related issues.
• Track and update quality documentation, fact sheet system and checklists.
• Identify recurring issues and recommend proactive quality improvements.
• Maintain organized records of audits and inspections.
• Coordinate implementation of corrective and preventive action plans with department leaders.
• Monitor customer reviews, survey results, and guest feedback daily.
• Identify service gaps and communication opportunities for improvement.
• Collaborate with teams to ensure timely resolution of complaints and service recovery cases.
• Track guest satisfaction scores and improvement progress.

Requirements

• Bachelor s degree in Business, Quality Management, Hospitality, or a related field.
• Fluency in the German language is a must (C1 level), Native Germans preferred
• Experience in quality department or guest relation
• Strong analytical and reporting skills.
• Excellent communication and interpersonal abilities.
• Detail oriented with strong organizational and follow up skills.
• Knowledge of quality systems, , or customer experience frameworks is preferred.
• Proficiency in MS Office (Excel, Word, PowerPoint).

Desired Candidate Profile

• Bachelor s degree in Business, Quality Management, Hospitality, or a related field.
• Fluency in the German language is a must (C1 level), Native Germans preferred
• Experience in quality department or guest relation
• Strong analytical and reporting skills.
• Excellent communication and interpersonal abilities.
• Detail oriented with strong organizational and follow up skills.
• Knowledge of quality systems, , or customer experience frameworks is preferred.
• Proficiency in MS Office (Excel, Word, PowerPoint).