Job Description

Roles & Responsibilities

Responsibilities

• Track customer or distributor inventory levels (by SKU), sales velocity, and consumption trends.
• Use VMI agreements/data sharing to trigger replenishment orders.
• Identify overstock and stockout risks, implement corrective actions.
• Maintain Days on Hand (DOH) targets.
• Coordinates NPD execution for his/her customer (weekly) - minimizes obsoletes and maximizing speed to shelve
• Create and process replenishment orders, ensuring accuracy in quantities, pricing, delivery schedules.
• Optimize logistics (e.g. combining shipments, full truckloads) to reduce costs.
• Manage order changes, cancellations, exceptions.
• Align closely with the Transportation Team to ensure timely and accurate deliveries.
• Respond promptly to any transportation issues, ensuring quick problem resolution and client communication.
• Check Daily and Weekly reports related to orders issues like (open orders, incomplete orders, gtms )
• Ensure data feed/flows between customer systems, PoS, ERP, and VMI tools are accurate and timely.
• Identify and correct data errors (discrepancies in inventory, forecasting, order processing).
• Be a key user / liaison for any tools supporting VMI (systems implementation, data integration, dashboards).
• Serve as the primary point of contact for client s concerns.
• Proactively communicate Out of Stock (OOS) situations to clients in advance and collaborate with the Product Availability Team to resolve them.
• Host weekly operational meetings with clients and monthly business reviews with stakeholders to provide updates on KPIs, issues, and improvement actions.
• Maintain strong business relationships with clients and internal Business Units (BUs) to build trust and improve collaboration.
• Manage and respond to client inquiries via Cisco hotline during assigned shifts.
• Identify root causes of recurrent issues.
• Implement process improvements, standardization, automation where relevant.
• Support system rollouts or upgrades related to VMI.

Desired Candidate Profile

Bachelor s degree (Supply Chain / Logistics / Business / Engineering) or equivalent.

Experience in supply chain / inventory management, ideally with VMI or similar models in FMCG or consumer goods.

Strong analytical skills; ability to work comfortably with large data sets.

Good knowledge of forecasting, inventory planning and replenishment techniques.

Proficiency with relevant software: Excel (advanced), ERP tools, VMI systems, data dashboards (e.g. BI tools).

Strong attention to detail, and ability to work across multiple SKUs, customers, regions.

Good communication skills; capable of working with internal teams and external partners.

Fluency in English/French (written & spoken).

Ability to handle change, ambiguity; proactive mindset.