Job Description
Roles & Responsibilities
Responsibilities
Beverage Operations Management:
Oversee all aspects of beverage operations, ensuring quality service and consistent product delivery across all food and beverage outlets.
Manage beverage service during peak and off-peak times, ensuring that guest expectations are exceeded at all times.
Ensure the efficient operation of bars, lounges, and other beverage-related services, maintaining high standards of cleanliness, organization, and presentation.
Team Leadership:
Lead, mentor, and train the beverage team, including supervisors, bartenders, baristas, and barbacks, ensuring they meet service standards and operate efficiently.
Foster a positive work environment, promote teamwork, and develop team members through continuous coaching and feedback to the team to enhance performance and career growth.
Conduct performance reviews, provide feedback, identify areas for improvement support development plans, to enhance team effectiveness and ensure a motivated team culture.
Menu Development & Innovation:
Collaborate with the culinary team and F&B Operations Manager and Director of Food & Beverage to develop and update beverage menus, ensuring creativity and variety while aligning with guest preferences and seasonal trends.
Introduce innovative drink offerings, including signature cocktails, premium beverage selections, and local-inspired drinks, to differentiate the hotel s beverage offerings.
Regularly evaluate the menu, adjust recipes, and create seasonal or promotional beverage items that enhance guest experience and increase sales.
Inventory & Stock Management:
Oversee the beverage inventory, ensuring proper storage, rotation, and control of products.
Manage stock levels to minimize waste and ensure consistent availability of beverages, particularly high-demand items.
Maintain accurate inventory records, conduct regular stock audits, and place timely orders based on usage trends and budget forecasts.
Cost Control & Revenue Growth:
Develop and implement strategies to control beverage costs while maintaining product quality and guest satisfaction.
Monitor beverage sales and analyze trends to identify opportunities for increasing revenue through upselling, promotions, and efficient operations.
Collaborate with the culinary team and F&B Operations Manager and Director of Food & Beverage to establish beverage pricing strategies that are competitive and profitable, while ensuring alignment with brand positioning.
Guest Experience & Satisfaction:
Ensure that all beverage service meets or exceeds the standards of quality, service, and presentation.
Address guest complaints or concerns promptly and professionally, ensuring swift resolution to ensure maximum guest satisfaction.
Proactively engage with guests, obtaining feedback on beverage offerings and making recommendations to enhance their experience.
Health & Safety Compliance:
Ensure that all beverage operations comply with health and safety regulations, including safe alcohol service practices.
Oversee the implementation and adherence to hygiene and safety procedures across all beverage areas.
Conduct regular training with staff on safety practices, including alcohol service laws, fire safety, and safe handling of equipment.
Staff Scheduling & Budgeting:
Develop staff schedules for beverage outlets, ensuring adequate coverage during peak hours and minimizing labor costs during slower periods.
Qualifications
Experience/Certificates/Education
Experience: Minimum of 3-5 years in a supervisory / leadership role in beverage management, preferably in a high-end restaurant or a luxury hospitality environment. Experience in managing beverage operations, menu development, cost control, and staff leadership. Strong background in beverage sales, with experience in maximizing revenue and controlling costs.
Education: Bachelor s degree in Hospitality Management, Business Administration, or a related field. Certification in beverage management, mixology, or sommelier training is a plus.
Skills & Attributes:
o Strong leadership and people management skills.
o Excellent interpersonal and communication abilities.
o Attention to detail and strong organizational skills.
o Proven ability to manage multiple priorities and meet deadlines.
o Ability to handle confidential and sensitive information.
o In-depth knowledge of beverage trends, mixology, and premium beverage offerings.
o Ability to create unique and appealing beverage menus tailored to guest preferences.
o Strong financial acumen and experience in managing budgets, costs, and profitability.
o Proficiency in relevant software and MS Office Suite.
o Professional and well-presented at all times.
o Customer-centric approach with a passion for hospitality.
o Proactive problem-solver with a solutions-oriented mindset.
o Ability to work in a fast-paced, dynamic environment.
o Must be able to handle multiple tasks and adapt to changing priorities.
Language:
o Excellent reading, writing and oral proficiency in English language.
o Ability to speak other languages and basic understanding of local languages will be an advantage.
Desired Candidate Profile
Experience: Minimum of 3-5 years in a supervisory / leadership role in beverage management, preferably in a high-end restaurant or a luxury hospitality environment. Experience in managing beverage operations, menu development, cost control, and staff leadership. Strong background in beverage sales, with experience in maximizing revenue and controlling costs.
Education: Bachelor s degree in Hospitality Management, Business Administration, or a related field. Certification in beverage management, mixology, or sommelier training is a plus.
Skills & Attributes:
o Strong leadership and people management skills.
o Excellent interpersonal and communication abilities.
o Attention to detail and strong organizational skills.
o Proven ability to manage multiple priorities and meet deadlines.
o Ability to handle confidential and sensitive information.
o In-depth knowledge of beverage trends, mixology, and premium beverage offerings.
o Ability to create unique and appealing beverage menus tailored to guest preferences.
o Strong financial acumen and experience in managing budgets, costs, and profitability.
o Proficiency in relevant software and MS Office Suite.
o Professional and well-presented at all times.
o Customer-centric approach with a passion for hospitality.
o Proactive problem-solver with a solutions-oriented mindset.
o Ability to work in a fast-paced, dynamic environment.
o Must be able to handle multiple tasks and adapt to changing priorities.
Language:
o Excellent reading, writing and oral proficiency in English language.
o Ability to speak other languages and basic understanding of local languages will be an advantage.