Job Description

Roles & Responsibilities

Job Code :

New 2026OPER-296

Job Responsibilities :

• Responsible for the Hub infrastructure.
• Responsible for the financial management in the hub and manage the cash flow.
• Carry out the company principle and achieve any other duties which fall within the broad spirit, scope and purpose of this job description.
• Ensure that the achievement and records are consistently kept across the Hub daily workflow.
• Monitoring the stars and the hub members salaries, bounce and deductions.
• Responsible for monitoring the collected CODs amounts for the delivered packages from the stars and assure that the payment has been settled accurately.
• Ensure the smooth running and organization of a Hub operational flow process through effective line management to guarantee distributing and dispatching the packages with the proper timing with the stars.
• Maintain the highest standard of the operation procedures in all hub to meet the agreed SLA in the shipment's life cycle ( 3 Attempt deliveries out of 10 calendar days).
• Ensure all shipments are dispatched to the customers efficiently within 24 hours of being received at the hubs.( NDA).
• Applies the SLA of canceled shipments to be held 48 hours at the hub before being forwarded to sorting facility team.
• Following up on receiving emails and assure taking the necessary actions to solve the hub problems on a daily basis.
• Following up the Freshdesk and ensure resolving the assigned tickets within the agreed SLA on a daily basis.
• Following up on the hub members and Coaching them to improve and to recognise and achieve their capacities.
• Be an effective role model to other staff members in the hub.
• Create a collaborative relationship with all Hub staff and provide advice and guidance as necessary for the Hub members.
• General all monthly, quarterly, annual Hub Reports.

Desired Candidate Profile

Job Qualification:

• Bachelor's degree.
• Minimum of 3 years of experience in hub and warehousing operations, preferably in the shipping or e-commerce field.
• Good English Level.
• Must have experience in leading and supervising a team.
• Decision making and problem solving skills.
• Analytical and reporting skills.
• Ability to meet deadline and work under pressure.
• Time management and multi-tasking.
• Good interpersonal skills and leadership skills.
• Proactive, with can do attitude and good judgment.
• Focused and professional attitude.