Company Description Cozmo Travel LLC, established in January 2010 in Sharjah, is a leading provider of personalized travel solutions for both individuals and corporate clients. As a member of the Air Arabia Group, Cozmo Travel offers a full range of services, including travel planning, ticketing, hotel bookings, visa processing, and various excursions. With 39 branches across the GCC and partnerships with Air Arabia Holidays and ticketing sales shops, Cozmo Travel combines global expertise with local insights to deliver exceptional customer service. The company has rapidly expanded its reach, operating in five countries and growing its network of travel management solutions.
Role Description This is a full-time, on-site role for a Call Center Representative based in Al Jizah, Egypt. The Call Center Representative will be responsible for handling customer inquiries, providing exceptional customer service, and ensuring customer satisfaction. Daily tasks include answering calls, addressing customer concerns, resolving issues, and offering support for travel-related services. Representatives will also maintain accurate records and contribute to fostering a positive customer experience.
Qualifications Proven skills in Customer Service Representatives and ensuring Customer Satisfaction Strong Interpersonal Skills and the ability to effectively communicate with diverse clients Experience in providing responsive and effective Customer Support Proficiency in Computer Literacy, including the use of relevant software and systems Fluency in English; additional language proficiency is an advantage Ability to handle high-pressure situations and multi-task efficiently Previous experience in the travel or service industries is preferred Rotational shifts and days off.