Jobs / E-marketing Jobs / Marketing Specialist
Full Time
waritex -
Egypt , Sharkia
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waritex
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Job Details

Experience Experienced
Salary Confidential
Employment Full Time
Gender Female
Category Marketing
Industry Retail

Job Responsibilities:

  • Publish content across social media platforms according to the approved monthly content plan.
  • Review content before publishing to ensure it is error-free, aligned with the brand tone, and optimized according to SEO basics.
  • Respond professionally and promptly to customer inquiries and messages through social media platforms and the website.
  • Follow up on customer orders from confirmation until successful delivery.
  • Explain products to customers and contribute to improving the overall customer experience across different channels.
  • Coordinate with shipping companies, monitor shipment status, and work on improving delivery rates while reducing returns.
  • Monitor comments and reviews and respond appropriately to maintain a positive brand image.
  • Track recurring complaints and feedback and report them to management to help improve customer experience.
  • Organize and classify customer data, direct it to the relevant departments or sales channels, and follow up until closing or achieving the desired objective.

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About waritex
Egypt, Sharkia
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