Job Description

Roles & Responsibilities

Responsibilities

• Supervise and lead the team of Waiters/Waitresses, Runners, ensuring they deliver exceptional service that aligns with the restaurant s standards and vision.
• Provide ongoing training, coaching, and feedback to team members to improve service delivery and knowledge of the specialty menu.
• Foster a positive, engaged, and high-performing team environment.
• Ensure that all team members maintain a high level of professionalism and uphold company standards.
• Oversee the delivery of a personalized and memorable dining experience for each guest, ensuring the service is aligned with the theme or cuisine specialty of the restaurant.
• Address any guest concerns or issues promptly and professionally, ensuring their satisfaction.
• Ensure that team members provide detailed and accurate explanations of the menu, including ingredient sourcing, preparation methods, and wine pairings.
• Maintain a deep understanding of the restaurant s specialized menu, including unique ingredients, preparation techniques, and drink pairings.
• Supervise and guide the team in offering wine, cocktail, or non-alcoholic beverage pairings, and assist guests with dietary restrictions or special requests.
• Stay updated on seasonal menu changes and ensure that the team is well-informed of any new specialty dishes or drinks.
• Oversee the daily operations of the specialty dining area, ensuring all service areas are properly organized and that all guest orders are taken and delivered efficiently.
• Ensure proper organization of dining areas, including table settings, glassware, utensils, and condiments, for smooth service transitions.
• Coordinate with kitchen and bar teams to ensure that all orders are prepared and delivered promptly, according to guest preferences.
• Supervise the team in upselling premium dishes, beverages, and exclusive items to enhance the guest experience and increase revenue.
• Encourage team members to suggest additional menu items or beverage pairings to complement the meal.
• Ensure accurate reporting of daily operations, including guest feedback, sales data, and staff performance.
• Prepare and submit operational reports to senior management, highlighting areas for improvement or adjustment.
• Monitor stock levels of restaurant supplies (e.g., menus, utensils, glasses) and ensure timely replenishment as needed.
• Enforce health and safety standards, ensuring that all staff follow proper hygiene practices and maintain a clean and safe dining environment.
• Ensure all safety protocols are followed in the dining area, including emergency procedures.
• Proactively address and resolve operational challenges, ensuring the team stays focused on providing excellent service.
• Collect and act on guest feedback to continuously improve the quality of in-room dining service and experience.
• Identify areas for improvement in processes and service, providing suggestions for enhancements to the management team.

Additional Responsibilities:

• Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.

Desired Candidate Profile

Experience/Certificates/Education

Experience: Minimum of 1-2 years in a supervisory role in restaurant operations, preferably in a high-end restaurant or a luxury hospitality environment.

Education: Bachelor s degree in Hospitality Management, Business Administration, or a related field.

Skills & Attributes:

• Strong leadership and people management skills.
• Excellent interpersonal and communication abilities.
• Attention to detail and strong organizational skills.
• Proven ability to manage multiple priorities and meet deadlines.
• Ability to handle confidential and sensitive information.
• Strong understanding of food and beverage trends, menu development, and service excellence.
• Proficiency in relevant software and MS Office Suite.
• Professional and well-presented at all times.
• Customer-centric approach with a passion for hospitality.
• Proactive problem-solver with a solutions-oriented mindset.
• Ability to work in a fast-paced, dynamic environment.
• Must be able to handle multiple tasks and adapt to changing priorities.

Language:

• Excellent reading, writing and oral proficiency in English language.
• Ability to speak other languages and basic understanding of local languages will be an advantage.