Job Description

Roles & Responsibilities

Guest Welcome: Greet guests warmly upon arrival, ensuring a positive first impression that aligns with Swiss tel s luxury standards.
Personalized Assistance: Provide personalized services by addressing guest inquiries, coordinating special requests, and anticipating their needs.
Information Provider: Offer detailed information about the resort s services, facilities, activities, and local attractions to enhance the guest experience.
Complaint Resolution: Address guest concerns or complaints promptly, escalating unresolved issues to the Guest Relations Manager or Assistant Manager.
VIP Handling: Assist in the preparation and execution of personalized services for VIPs and high-profile guests, ensuring their satisfaction.
Special Requests: Coordinate guest requests for special occasions, dining reservations, recreational activities, or room arrangements.
Feedback Collection: Gather guest feedback through direct interactions, surveys, and reviews, and communicate insights to the Guest Relations Manager.
Cross-Department Liaison: Collaborate with other departments, including Housekeeping, Front Office, and Recreation, to ensure seamless guest experiences.
Cultural Engagement: Promote activities and experiences that reflect the local culture and the resort s lifestyle-focused identity.
Reservation Support: Assist with bookings for activities, spa treatments, and excursions, ensuring smooth coordination and confirmation.
Emergency Support: Provide clear and calm communication to guests during emergencies, following the resort s crisis management protocols.
Guest Profiles: Maintain accurate and updated guest profiles, including preferences and special requests, to enhance future interactions.
Sustainability Advocacy: Promote eco-friendly practices and services to guests, supporting Ennismore s sustainability initiatives.
Check-In/Check-Out Assistance: Support the front office team during peak times by assisting with guest arrivals and departures.
Professional Appearance: Maintain a polished and professional appearance that reflects Swiss tel s luxury and lifestyle brand.
Problem-Solving: Take initiative to resolve minor guest issues independently, ensuring satisfaction and loyalty.
Event Participation: Assist in organizing and executing guest events or activities to enhance their stay.
Technology Utilization: Use guest service platforms and tools to track requests, preferences, and feedback efficiently.
Continuous Improvement: Stay updated on resort offerings, industry trends, and guest service best practices to improve performance.
This role is pivotal in delivering personalized and memorable guest experiences, ensuring Swiss tel Resort Sharm El Sheikh maintains its high standards of immersive and all-inclusive hospitality.

Desired Candidate Profile

Education: At least a high school diploma.
Experience: At least 2 years of experience in the industry.
Foreign Language: Proficiency in English to communicate with guests , and Russian speaker .
Courses and Training: Prior attendance in seminars and trainings related to the job.
Computer Literacy: MS Office applications.
Skills: Is familiar with guest profiles based on his/her experience. Instructs colleagues that are less experienced on how to address guests. Expected to use complex devices and equipment related to the job. Expected to possess technical knowledge about the methods, techniques and processes related to the job Expected to perform jobs that require experience in the field, concern more than one unit/process, and are similar in nature