Job Description

Roles & Responsibilities

Job description

• Manage and optimize online sales channels to maximize revenue and booking conversion.
• Coordinate with Contracting and Yielding teams to ensure competitive online pricing and availability.
• Reduce transfer-only bookings by improving offer structure and online content.
• Monitor online performance and market positioning across platforms.
• Handle contract publication status, Blocked contracts, SSG mapping modules, Booking notifications status and lookup modules.
• Coordinate with Supplier Integration teams and hoteliers to resolve technical or system issues.
• Ensure accurate uploading and updating of contracted rates and terms into internal systems.
• Coordinate with sales, reservations, product, finance, and customer service teams to ensure proper implementation.
• Follow up on discrepancies, incorrect data, or delayed submissions to avoid operational issues.
• Monitor competitor pricing, hotel availability, and market trends to maintain rate competitiveness.
• Conduct yield management reviews and recommend corrective actions when needed.
• Supervise and support Senior E-Commerce team members.
• Distribute daily tasks and ensure priorities are completed efficiently.
• Review team performance daily and provide guidance and feedback.
• Communicate regularly with hotel sales teams, e-commerce partners, and internal departments.
• Ensure strong collaboration between E-Commerce, Contracting, and Pricing teams.
• Escalate critical issues that may impact revenue or online visibility.

Requirements

• Bachelor s degree in Tourism & Hospitality, Business Administration, Commerce, or similar field.

• 4 5 years of experience in hotel contracting tourism, hospitality, or travel industry operations.
• Strong English communication skills (B2 C1 recommended).
• Basic additional languages are a plus.
• Proficiency in Microsoft Excel, Power BI / BI tools and E-Commerce Platforms
• Excellent negotiation skills
• Strong communication & relationship-building
• Leadership and team management skills
• Attention to detail, Analytical thinking and problem-solving ability
• Time management & task prioritization
• Problem-solving and decision-making

Desired Candidate Profile