IT Strategy & Roadmap

• Serve as the principal IT advisor to the Managing Director and the executive committee; deliver monthly IT performance updates and quarterly board-level technology reporting.
• Define the Group IT budget — Opex and Capex — and ensure disciplined execution and value tracking.
• Lead the digital transformation agenda — automation, integration, BI, and selective use of AI/ML where it drives operational value.

Infrastructure & Service Desk

• Oversee the Group's IT infrastructure — networks, servers (on-prem and cloud), end-user computing, telephony, and connectivity across HQ and operational sites .
• Run the Group IT Service Desk to defined SLAs — ticket response, resolution time, first-contact resolution, and user satisfaction.
• Ensure disaster recovery and business continuity arrangements for all critical systems are documented, tested, and credible.

Cybersecurity & Data Governance

• Own the Group's cybersecurity posture — endpoint protection, identity and access management, e-mail security, and incident response readiness.
• Implement and govern data governance standards — access controls, segregation of duties in HRIS and ERP, audit logging, and data retention.
• Ensure compliance with applicable Egyptian data protection regulations and contractual data obligations to clients and partners.

Operational Site IT 

• Provide IT support and integration for port operations — terminal operating systems, equipment telemetry (where applicable), and operational reporting .
• Ensure operational IT can sustain harsh-environment, multi-shift, multi-site demands without becoming the bottleneck for the business.

Team Leadership & Vendor Management

• Lead, coach, and develop the Group IT team — application support engineers, infrastructure engineers, service desk, and ERP/HRIS leads.
• Define the IT operating model across HQ and sites; balance central governance with site-level responsiveness.
• Manage the IT vendor portfolio — selection, contracting, performance review, and renewal — with clear segregation of duties between specification, selection, and approval.

Governance, Risk & Reporting

• Maintain the Group IT Risk Register and ensure top risks (cyber, application availability, vendor concentration, key-person dependency) have documented mitigations and owners.
• Deliver monthly IT scorecard reporting — application availability, ticket SLAs, project delivery, cyber posture, and spend vs. budget.
• Partner with HR on HRIS roadmap, with Finance on ERP and reporting, and with Operations on site-level IT priorities.