Job Description:Deliver customer's invoices within 5 days from issuance date. Follow up customer's credit period as per company policy Collection period not exceeds allow credit time Review all type of discounts on invoices with customers. Prepare collection Reports. Lead the resolution process for complex or escalated customer complaints related to collections / service centers, ensuring timely and satisfactory outcomes Create Credit Memo requests on Oracle for the CV credit customers with consecutive follow up with all stakeholders till completely approved or to complete any missing/required document to insure request completion. Monitor back-office queues, ensuring timely follow-up on pending items such as disputed payments, refund requests, or policy exceptions. Prepare detailed analysis reports, dashboards, and presentations for senior management regarding complaint trends and root causes. Contact customers via phone, email, or mail to collect outstanding accounts Analyze customer files and negotiate payment arrangements Resolve billing disputes and explain the impact of late payments Maintain accurate records of account statuses and collection activities Collaborate with internal teams to develop effective collection strategies Decide on service interruptions based on payment status Monitor short-paid invoices and initiate appropriate follow-up actions Process and manage internal documentation and records Perform data entry and maintain databases Support HR, finance, or IT teams with administrative tasks Prepare reports and presentations for internal use Schedule meetings and manage calendars Ensure compliance with company policies and procedures
Job Requirements:Educational Requirements: Bachelor’s Degree Experience : 1-3 Years of Experience Special Certification or Training Required: Oracle certificate / Background preferred Technological Requirements: Proficiency in Microsoft Office specially Excel & Power Point Very Good in English Language